Support, Helpdesk, Run & Managed Services
IT Maintenance
Your IT systems are the backbone of your business. An outage can be costly. Kalix Technologies offers a professional, responsive IT maintenance service to guarantee the availability, performance and security of your entire IT estate. From level-1 helpdesk to full infrastructure management, we tailor our offering to your size and needs.
Why Choose Kalix for your IT Maintenance ?
SLA-guaranteed response time: under 1 hour for critical incidents
24/7 support availability for your production environments
40% incident reduction thanks to proactive preventive maintenance
A dedicated point of contact who knows your infrastructure inside out
Detailed monthly reporting: incidents, resolution time, availability
Security updates applied quickly to protect your systems
Complete backup management with regular restore testing
Predictable IT budget with fixed-rate monthly contracts
Our Technologies
We select the best technologies on the market to guarantee performance, security and longevity for your solutions.
ITSM / ServiceNow
Ticket and incident management following ITIL best practices for transparent tracking.
Zabbix Monitoring
Proactive monitoring of your servers, networks and applications with automatic alerts.
Remote Desktop
Secure remote assistance to quickly resolve user issues.
Backup Solutions
3-2-1 backup strategies with regular restore testing.
Patch Management
Centralized management of OS and software updates to keep your estate secure.
CMDB Documentation
Complete mapping of your IT infrastructure with configuration management.
Our Work Process
Current State Audit
Complete inventory of your IT estate, documentation review and identification of weak points.
SLA & Contract
Defining service levels tailored to your business: hours, response times and penalties.
Tooling Setup
Deploying monitoring, ticketing and supervision tools for complete visibility.
Documentation
Creating or updating technical documentation for efficient maintenance.
Operations & Support
Day-to-day management of incidents, requests and changes following ITIL processes.
Reporting & Improvement
Monthly reviews with a service quality dashboard and a continuous improvement plan.
Ready to Launch Your Project?
Contact us for a free, personalized quote. Our team will get back to you within 24 hours.